Wattman offers premium battery-powered trackless trains, renowned worldwide for their exceptional quality and premium design. Our attraction trains create a memorable experience for passengers of all ages and enhance any venue.
Welcome to the Wattman FAQ page! Here, you’ll find answers to frequently asked questions about our trackless trains, products, services, and support. Whether you’re looking for details on our trains’ features, maintenance options, or how to place an order, we’ve got you covered.
If you don’t see your question answered here, please get in touch with us; our team will be happy to assist you!
Since 1990, our trains have been proudly manufactured in our factory in Granby, Quebec, Canada.
Unlike some manufacturers, Wattman does not produce trains in countries like China or Turkey. If a train wasn’t made in Canada, it’s simply a copy of our original design. When you choose Wattman, you’re getting authentic, high-quality craftsmanship directly from our Canadian factory.
Many suppliers attempt to copy the design and features of Wattman trains because of their proven success and popularity.
However, while these imitations may look similar, they often fall short in quality, durability, and performance. Wattman trains are built with over 30 years of expertise and craftsmanship, ensuring superior reliability and customer satisfaction that imitators can’t match.
When you choose Wattman, you’re choosing the original and best in trackless train technology.
At Wattman, we prioritize quality, safety, and sustainability, ensuring our trains deliver unmatched performance.
While many cheap imitations are on the market, these often come with questionable quality and durability.
Wattman is committed to using top-tier components—over 70% of the parts we use are sourced from renowned American companies. The rest are manufactured locally at our facility in Canada. This combination of high-quality materials and expert craftsmanship makes Wattman the industry’s most reliable and trusted name.
Wattman trains may have a higher price tag because we prioritize quality, safety, and sustainability in every aspect of production.
Unlike cheaper alternatives, our trains are built using premium components—over 70% sourced from renowned American companies, with the rest produced in-house at our Canadian facility. This ensures that our trains are durable, reliable, and designed to last, making them a better long-term investment.
While you might find cheaper copies, it’s important to remember that “you get what you pay for”—many low-cost manufacturers fail to meet promised quality standards and delivery times. In the end, cheap trains often become costly, as subpar trains result in frequent repairs, higher maintenance costs, and operational downtime.
With Wattman, you get superior quality and dependability, ensuring your investment pays off for years.
We’ve published a helpful guide, “7 Questions to Ask When Buying a Train,” to help you make an informed decision.
This guide covers vital factors such as quality, safety, sustainability, and reliability, ensuring you invest in a train that meets your needs and expectations.
Before purchasing, consider essential aspects like materials, manufacturer reputation, and after-sales support to avoid costly mistakes.
You can find our pricing and detailed information about our trains on our Pricing page.
Simply fill out the form on that page, and you’ll gain direct access to our current prices and special offers.
Get started today by visiting our Pricing page to explore the best options for your business!
Yes, we offer flexible financing options exclusively for customers based in the USA.
Whether you want to spread the cost over time or need a customized payment plan, our financing solutions are designed to meet your needs.
Visit our Financing page or contact us today to learn more about available options and find the best plan for you!
Ordering a Wattman train is a tailored process, and we’re here to help you make the best decision for your location.
The order process works as follows:
Contact us today to get started, and let us help you choose the ideal train for your business!
The payment process for a Wattman train is simple and transparent:
Our team will provide all the necessary payment details and provide guidance.
We also offer financing options for customers based in the USA. For more information, feel free to contact our sales team!
The delivery time for our trains varies depending on the model and order details:
Please note that delivery times may vary based on the time of year and whether the deposit is received promptly. For the most accurate estimate, contact us when placing your order.
We ship our trains worldwide from our factory in Granby, Quebec, Canada.
For our European customers, we also have a sales office and warehouse in Almere, the Netherlands, where we stock trains and parts specifically for the European market. This ensures faster delivery and support for our customers across Europe.
We ship our trains worldwide in 20- or 40-foot containers using CIF (Cost, Insurance, and Freight) terms.
For shipments within Canada, the United States, and Europe, we offer DAP (Delivered at Place) using road transport.
All Wattman trains are delivered ready for use, ensuring a seamless setup upon arrival.
We offer a limited 24-month warranty on all Wattman trains. The full terms and conditions of the warranty are outlined in the User’s Manual provided with your train.
For more details, or to request a free copy of the warranty, don’t hesitate to contact our Sales Department. We’re happy to assist with any questions you may have.
As an entrepreneur, it’s crucial to ensure that your operation meets the necessary safety approvals.
All Wattman trains are designed to meet the highest international standards. Our trains are built in compliance with EN 13814:2019 for safety in amusement rides. We meet ASTM F2291 and ASTM F1193 standards for the USA, ensuring that our products adhere to strict regulations.
TÜV, a renowned international certification agency, conducts the approval and testing procedures.
We understand that these rules can be complex, so we provide these high standards as a default with every train. If your state or location requires additional certifications, you can count on our professional support to assist.
A Wattman train is built to last 15 years or more with proper maintenance and care.
Our trains are designed for durability, ensuring reliable performance for years. This makes them a long-term investment for your business.
Regular maintenance can further extend the lifespan of your train.
For maintenance tips and support, feel free to contact us!
Maintaining a Wattman train is designed to be simple and can typically be performed with just basic technical knowledge.
Upon delivery, you’ll receive all the necessary maintenance information, including instructions for regular upkeep.
Our support team is always available to assist with any questions or additional guidance you may need to keep your train running smoothly. For more complex issues, we’re just a call or message away!
For parts or technical assistance, the quickest way to get help is by using our support form.
We offer comprehensive technical support through email, WhatsApp, and phone to ensure you get the needed help.
Our team is dedicated to providing prompt, expert service to keep your Wattman train running smoothly.
We guarantee parts availability for all Wattman trains that are less than 5 years old.
For trains older than 5 years, most parts are still available unless our suppliers have discontinued them. In such cases, we will work closely with you to find a suitable solution.
Contact our support team to discuss parts for your train, and we’ll help you keep it running smoothly!
