Privacy Statement

Wattman USA Inc., a Florida corporation located at 1222 SE 47th Street, Cape Coral, Florida 33904, United States of America ("Wattman USA," "we," "us," or "our"), is the controller responsible for the processing of personal data as described in this Privacy Statement. Wattman USA takes privacy seriously and handles all personal data with care and in accordance with applicable law. This Privacy Statement explains what personal data we collect, why we collect it, how we use it, and what rights you may have. Questions or concerns regarding this Privacy Statement may be directed to info@wattmanusa.com.

This Privacy Statement applies to all personal data collected through the website located at wattmanusa.com (the "Website"), through direct communications with Wattman USA (including email, phone, and in-person interactions), and through the purchase, delivery, and servicing of products sold by Wattman USA.

Wattman USA may collect the following categories of personal data:

• Identity and contact information: name, business name, email address, phone number, mailing address, delivery address, and billing address.
• Transaction and order information: order number, customer number, payment information, bank details, outstanding balances, invoice records, and complaint content.
• Business identifiers: tax identification number, state resale certificate number, and similar business registration details where applicable.
• Website usage data: IP address, browser type, device information, pages visited, click behavior, and general geographic location (city/region level) as collected through cookies and similar technologies.
• Communications data: content of emails, contact form submissions, and other messages directed to Wattman USA.
• CRM data: name, email, phone, location, order history, and communication records maintained for ongoing customer relationship management.

Wattman USA uses personal data for the following purposes:

• Order management and fulfillment: processing orders, coordinating delivery, managing invoicing, and handling payment. Legal basis: necessary for the performance of a contract.
• Customer service and complaint handling: responding to inquiries, resolving complaints, and providing after-sale support. Legal basis: necessary for the performance of a contract.
• Financial administration: maintaining accounting records, processing payments, and meeting tax and financial reporting obligations. Legal basis: legal obligation.
• Customer relationship management: maintaining customer records, order history, and communication logs to provide informed and efficient service. Legal basis: legitimate business interest in maintaining effective customer relationships.
• Marketing communications: sending newsletters, product updates, promotional materials, and other marketing content to existing customers and prospects who have expressed interest. Legal basis: legitimate business interest in promoting products and services. You may opt out of marketing communications at any time by using the unsubscribe mechanism included in each communication or by contacting info@wattmanusa.com.
• Website analytics: analyzing website traffic and usage patterns to improve website functionality and user experience. Legal basis: legitimate business interest in improving digital services.
• Market research: analyzing customer data and market trends to inform product and service development. Legal basis: legitimate business interest in business development.

Wattman USA obtains personal data through the following sources:

• Directly from you: when you place an order, submit a contact form, request a consultation, subscribe to a newsletter, communicate with us by email or phone, or otherwise provide information to Wattman USA.
• Through your use of the Website: when cookies and similar technologies collect usage data as described in Section 9 of this Privacy Statement.
• From third-party sources: in limited circumstances, Wattman USA may receive personal data from trade show organizers, referral partners, or publicly available business directories, solely for the purpose of establishing business contact.

Wattman USA may share personal data with the following categories of recipients, solely to the extent necessary for the purposes described in Section 4:

• Service providers: third-party providers who perform services on our behalf, including payment processors, shipping and logistics carriers, email marketing platforms, website hosting providers, and customer relationship management software providers. These providers are contractually obligated to use personal data only for the services they provide to Wattman USA.
• Affiliated entities: Wattman Europe BV (trading as Wattman World), located in Almere, The Netherlands, to the extent necessary for coordinated customer service or order fulfillment involving international transactions.
• Manufacturers: Wattman Trains & Trams Inc. (Granby, QC, Canada), to the extent necessary for warranty administration, product support, and order fulfillment.
• Legal and regulatory authorities: government agencies, courts, or regulators when required by applicable law, legal process, or enforceable governmental request.
• Professional advisors: attorneys, accountants, and auditors in connection with the operation of our business, subject to professional confidentiality obligations.

In the ordinary course of business, personal data may be transferred to and processed in countries outside the United States, including Canada (in connection with the Manufacturer) and The Netherlands (in connection with affiliated entities). Wattman USA takes reasonable measures to ensure that personal data transferred internationally is treated securely and in accordance with this Privacy Statement.

Wattman USA retains personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in Section 4, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

• Transaction and financial records: retained for a minimum of seven (7) years following the transaction date, as required by applicable tax and accounting regulations.
• Customer relationship data: retained for the duration of the active customer relationship and for a period of three (3) years following the last meaningful interaction, unless the customer requests earlier deletion.
• Marketing data: retained until the individual opts out of marketing communications or requests deletion, whichever occurs first.
• Website analytics data: retained in anonymized or aggregated form. Identifiable website usage data is retained for no longer than twenty-four (24) months.
• Communications data: retained for the duration of the customer relationship and for a reasonable period thereafter to maintain service continuity and resolve any outstanding matters.

When personal data is no longer required, it is securely deleted or anonymized.

The Website uses cookies and similar technologies to facilitate website functionality, analyze usage patterns, and support marketing efforts. Cookies are small text files placed on your device when you visit the Website.

• Strictly necessary cookies: required for the Website to function properly. These cookies cannot be disabled.
• Analytics cookies: used to collect anonymized data about how visitors use the Website, including pages visited, time spent, and navigation patterns. Wattman USA uses Google Analytics or similar tools for this purpose.
• Marketing cookies: used to deliver relevant content and to measure the effectiveness of marketing campaigns. These cookies may track browsing activity across websites.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Depending on your jurisdiction, you may have certain rights regarding your personal data. Wattman USA respects these rights and will respond to valid requests in accordance with applicable law.

• Access: you may request confirmation of whether Wattman USA processes your personal data and, if so, request a copy of that data.
• Correction: you may request correction of inaccurate or incomplete personal data.
• Deletion: you may request deletion of your personal data, subject to any legal retention obligations.
• Opt-out of marketing: you may opt out of receiving marketing communications at any time.
• California residents: if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data is collected, the right to request deletion, and the right to opt out of the sale of personal data. Wattman USA does not sell personal data. To exercise any CCPA rights, contact info@wattmanusa.com.

To exercise any of the above rights, submit a request to info@wattmanusa.com. Wattman USA will respond to verified requests within thirty (30) days of receipt.

Wattman USA implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure, and Wattman USA cannot guarantee absolute security. If you have reason to believe that your personal data has been compromised, contact info@wattmanusa.com immediately.

The Website and services offered by Wattman USA are directed to businesses and individuals of legal age. Wattman USA does not knowingly collect personal data from children under the age of sixteen (16). If Wattman USA becomes aware that personal data has been collected from a child under sixteen, that data will be deleted promptly.

Wattman USA may update this Privacy Statement from time to time to reflect changes in our practices, legal requirements, or business operations. The updated Privacy Statement will be posted on the Website with a revised "Last Updated" date. Wattman USA encourages Visitors to review this Privacy Statement periodically.

For questions, requests, or complaints regarding this Privacy Statement or the processing of your personal data, contact:

Wattman USA Inc.
1222 SE 47th Street
Cape Coral, Florida 33904
United States of America
Email: info@wattmanusa.com