Your train stays running. Submit a support request for your Mini Express or Maxi Express and our service team responds within 1 business day.
The support form creates a ticket instantly, routes it to the right team member, and captures everything we need to resolve your issue without additional questions.
Your request is logged immediately and routed directly to our service team in Florida or Texas.
The form captures model, serial number, and issue description upfront. We respond with a solution, not more questions.
Every ticket is logged in our system. You receive a confirmation and can follow up by reference number at any time.
Fill out the form with your train model, serial number, and a description of the issue. Our service team in Florida or Texas will respond within 1 business day.
For urgent issues during operating hours, call our Florida office directly.
Once submitted, your request is added to our ticketing system and tracked until resolved. You will receive a confirmation email with your ticket number and next steps.
Did not receive the confirmation email? Check your spam folder within 15 minutes or contact us directly.
